WellSpan Medical Group Online Policy and Procedure Education: High-Risk Complaint Escalation and Investigation - October 2020

INSTRUCTIONS - start here

Overview

This activity reviews the process for escalation and investigation of high-risk events reported to the WellSpan Medical Group (WMG).  

Expiration: This enduring material activity was published on October 20, 2020. This enduring material activity qualifies for AMA PRA Category 1 Credit (TM) for 26 months following its publication (until December 31, 2022).

Requirements: Read the overview, complete the Pre-Test, read the included policy/flowchart, complete the Post-Test, and complete the evaluation form in order to receive CME credit for this activity. The post-test requires a score of 80% to pass with 3 attempts to successfully complete the post-test.

Disclosure: The planners and faculty for this activity have reported no financial disclosures.



Objectives

This activity is designed to review the WellSpan Medical Group process for escalation and investigation of high-risk complaints.

Expiration: This enduring material activity was published on October 19, 2020. This enduring material activity qualifies for AMA PRA Category 1 Credit (TM) for 26 months following its publication (until December 31, 2022)

Requirements: Read the overview, complete the Pre-Test, open/read the journal article(s) complete the Post-Test, and complete the evaluation form in order to receive credit for this activity. The post-test requires a score of 80% to pass with 3 attempts to successfully complete the post-test.

Disclosure: The planners and faculty for this activity have reported no financial disclosures.


  1. List high-risk complaints which will trigger the escalation and investigation process.
  2. Describe the overall process, and support for physicians/providers/employees, for reporting, escalation, and investigation of high-risk complaints.
  3. List typical members of the Issue Escalation Team (IET) for high-risk complaints.
  4. Discuss the time period for the Issue Escalation Team (IET) to meet/review high-risk complaints.

Credits
AMA PRA Category 1 Credits™ (0.50 hours), Non-Physician Attendance (0.50 hours), Act 13 Patient Safety/Risk Management Credits (0.50 hours)

Date & Location
Tuesday, October 20, 2020, 6:00 AM - Saturday, December 31, 2022, 11:00 PM

Accreditation

Accreditation Statement: WellSpan Health is accredited by the Pennsylvania Medical Society to provide continuing medical education for physicians. 

Credit Designation: WellSpan Health designates this Enduring Material activity for a maximum of 0.50 AMA PRA Category 1 Credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

All faculty participating in continuing medical education programs sponsored by WellSpan Health are expected to disclosure to the program audience whether they do or do not have any real or apparent conflict(s) of interest or other relationships related to the content of their presentation(s).